Does this replace our commerce or OMS platform?

No. ContextTalk reads from them and leaves them in place.

How does it stop an agent from offering an unauthorized discount?

Every agent action is checked against your live pricing and policy before it executes, and the check is logged.

What about customer PII?

Access is scoped to what an action authorizes, consent boundaries are enforced, and every retrieval is traceable.

Retail

No agent should promise a discount you never approved.

TrustHouse ContextTalk grounds every retail agent in your real catalog, pricing, and policy, so support, pricing, and merchandising act on what is true, with the chain of custody behind every action.

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Question

POS · OMS · Catalog

Context Engine

Grounded Answer

+ Chain of Custody

For

Retail digital, merchandising, and operations leaders

The problem

Agents inventing discounts, policies, and stock across siloed systems

The outcome

Autonomous retail actions you can trust and audit

Reference Architecture

TrustHouse ContextTalk: High Level Reference Architecture

Autonomous retail actions you can trust and audit.

Catalog Inputs

Pricing Data
Loyalty Data
Policy Rules

Agent Actions

Pricing Agents
Support Agents
Merchandising Agents

Decision Tracing

Action Authorization
Customer Exposure

TrustHouse ContextTalk: Context Engine & Trust Layer

TrustHouse Context Engine

Connect · Analyze · Explain · Act

Context Intelligence

POS-to-ReplenishmentDemand-to-AllocationRFID-to-PlanogramElasticity-to-MarkdownSession-to-PersonalizationBasket-to-Promotion

Faster Response

Real-time signals become an action without a batch cycle or an analyst in the loop.

Lower Risk

Every autonomous markdown, promotion, or return traces back to the data and policy behind it.

Greater Efficiency

Agents act on your real catalog, pricing, and stock, so they stop inventing discounts and commitments.

Autonomous retail actions you can trust and audit

What teams ask

The questions your best people wish they could just ask.

Ask

“Is this agent about to offer a discount or a return that our current pricing and policy actually authorize?”

Process Workflows

Where TrustHouse sits in your retail workflows

Four mapped processes: click each to see where trust is enforced.

Proposed Discount

Agent intent

Live Pricing & Policy

Current rules

CONTEXTTALK

Checks action against policy

Trust Enforced

Authorized Action

Cleared to execute

Answer

+ Chain of Custody

Discounts, policies, and stock commitments an agent can stand behind.

The language of your industry

A question asked in your language returns an answer in it.

Your teams already describe the work this way. ContextTalk maps each term to a semantic context layer.

TERM

WHAT IT MEANS

WHAT CONTEXTTALK DOES WITH IT

POS-to-Replenishment

Real-time point-of-sale events turned into purchase orders and reorder triggers

Converts live POS signals into replenishment grounded in current stock and supplier terms

Demand-to-Allocation

Localized order velocity turned into inventory positioning across fulfillment hubs

Positions inventory predictively across regional hubs from live demand

RFID-to-Planogram

Shelf-level telemetry turned into merchandising audits and stockout alerts

Reads shelf telemetry against the planogram to flag stockouts and compliance gaps

Elasticity-to-Markdown

Sales velocity and competitor pricing turned into localized markdowns

Justifies each markdown against live sell-through and competitor price, with the reasoning attached

Session-to-Personalization

Digital clickstreams turned into real-time re-ranking and recommendations

Personalizes search and offers from the live session, inside consent boundaries

Basket-to-Promotion

Cart combinations turned into targeted cross-sell and loyalty rewards

Maps the live basket to an authorized promotion rather than a generic one

Integrations

Connects to the systems you already run.

POS

NCR VoyixSquare for RetailShopify POS

OMS

IBM Sterling OMSManhattan Active OmniFluent Commerce

Loyalty & Marketing Automation

Adobe MarketoSalesforce Marketing CloudYotpo

What you get

Outcomes leaders sign for.

Hallucination-free agents

Discounts, policies, and stock commitments an agent can stand behind.

Audited autonomous decisions

End-to-end provenance from action back to source.

One control plane

A single Trust layer across marketing, e-commerce, and warehouse agents.

Clean data before the model

Loyalty, telemetry, and catalog feeds filtered before they distort the forecast.

Questions we get asked

Straight answers to the recurring ones.

Retail

Trust every agent. Just ask.

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